In 2020, when examining the various customer experience benchmarks for mobile network operators in the United States, courtesy and helpfulness of store/service center staff as well as quality of the mobile app received American customer satisfaction index scores of 80 out of 100.
American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020*
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.
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ACSI®. (May 19, 2020). American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®. "American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020*." Chart. May 19, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®. (2020). American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®. "American Customer Satisfaction Index Scores of Customer Experience Benchmarks for Mobile Network Operators in The U.S. from 2019 to 2020*." Statista, Statista Inc., 19 May 2020, https://www.statista.com/statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
ACSI®, American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020* Statista, https://www.statista.com/statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/ (last visited December 22, 2024)
American customer satisfaction index scores of customer experience benchmarks for mobile network operators in the U.S. from 2019 to 2020* [Graph], ACSI®, May 19, 2020. [Online]. Available: https://www.statista.com/statistics/1220969/american-customer-satisfaction-index-for-mobile-network-operators-customer-benchmarks/
