The IT-related business process outsourcing (BPO) market in Japan was valued at 2.95 trillion Japanese yen in fiscal year 2023. Due to factors such as an increasing demand from the public sector and the use of generative artificial intelligence (AI) services, sales of IT-related BPO service providers were forecast to grow steadily to almost 3.7 trillion yen by fiscal year 2028.
Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2022 to 2023 with a forecast until 2028
(in trillion Japanese yen)
fiscal year 2022 to 2023; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year
Special properties
the market size is based on sales at businesses
Supplementary notes
*Forecast.
BPO refers to a wide range of tasks that client companies delegate to third-party service providers, including IT and software support services, customer support and call center services (contact centers, help desks, and fulfillment), HR, employee benefits administration, general affairs, finance and accounting, procurement and supply chain management, sales, data entry and data processing, as well as specialized services depending on the industry. Specialty services for offices, such as tax filing, logistics, information system development, and building maintenance are not included. IT-related BPO refers to the IT infrastructure management. All other BPO services are categorized as non-IT BPO.
Research objects were BPO service providers (IT provider, printing company, call center services, back-office provider, etc.).
100 Japanese yen equal 0.67 U.S. dollars or 0.63 euros as of December 2024. Values have been rounded.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Yano Research. (November 28, 2024). Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2022 to 2023 with a forecast until 2028 (in trillion Japanese yen) [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research. "Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2022 to 2023 with a forecast until 2028 (in trillion Japanese yen)." Chart. November 28, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research. (2024). Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2022 to 2023 with a forecast until 2028 (in trillion Japanese yen). Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research. "Sales Value of The It-related Business Process Outsourcing (Bpo) Market in Japan from Fiscal Year 2022 to 2023 with a Forecast until 2028 (in Trillion Japanese Yen)." Statista, Statista Inc., 28 Nov 2024, https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research, Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2022 to 2023 with a forecast until 2028 (in trillion Japanese yen) Statista, https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/ (last visited December 30, 2024)
Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2022 to 2023 with a forecast until 2028 (in trillion Japanese yen) [Graph], Yano Research, November 28, 2024. [Online]. Available: https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
