In 2020, a survey found out that the time span from return to refund in the customers’ account was between one to five days in 38 percent of the cases. In 30 percent of the cases the awaiting time exceeded six days and was up to ten. Just a minority of cases, 22 and five percent respectively, took longer than 11 or 15 days to complete the return and refund process.
Time difference between return and refund date among U.S. retailers in 2020, by share of retailers
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ParcelLab. (February 9, 2021). Time difference between return and refund date among U.S. retailers in 2020, by share of retailers [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1219584/difference-between-return-and-refund-date/
ParcelLab. "Time difference between return and refund date among U.S. retailers in 2020, by share of retailers ." Chart. February 9, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1219584/difference-between-return-and-refund-date/
ParcelLab. (2021). Time difference between return and refund date among U.S. retailers in 2020, by share of retailers . Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1219584/difference-between-return-and-refund-date/
ParcelLab. "Time Difference between Return and Refund Date among U.S. Retailers in 2020, by Share of Retailers ." Statista, Statista Inc., 9 Feb 2021, https://www.statista.com/statistics/1219584/difference-between-return-and-refund-date/
ParcelLab, Time difference between return and refund date among U.S. retailers in 2020, by share of retailers Statista, https://www.statista.com/statistics/1219584/difference-between-return-and-refund-date/ (last visited November 21, 2024)
Time difference between return and refund date among U.S. retailers in 2020, by share of retailers [Graph], ParcelLab, February 9, 2021. [Online]. Available: https://www.statista.com/statistics/1219584/difference-between-return-and-refund-date/