The e-commerce industry in India during the early months of 2020 observed a relatively fewer number of refunds. With a negative change of over 19 percent, the least number of returns were recorded during April. However, the pandemic resulted in hundreds of people making their first online purchase, resulting in an exponential increase in refunds later in the year.
Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020
Characteristic
Monthly change in refunds
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Razorpay. (November 2, 2020). Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay. "Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020." Chart. November 2, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay. (2020). Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay. "Impact of Covid-19 on Refunds Issued in The E-commerce Industry across India from February to September 2020." Statista, Statista Inc., 2 Nov 2020, https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/
Razorpay, Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020 Statista, https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/ (last visited July 22, 2024)
Impact of COVID-19 on refunds issued in the e-commerce industry across India from February to September 2020 [Graph], Razorpay, November 2, 2020. [Online]. Available: https://www.statista.com/statistics/1218953/india-covid-19-impact-on-refunds-issued-in-e-commerce-industry/