Type of remote channels used in Poland 2020

Published by
Adriana Sas,
Apr 10, 2024
Nearly six in 10 Poles used customer service portals such as e-banking or the mobile operator's portal in 2020. Only 13 percent of respondents used video chat, and one in five Poles chose a chat.

Type of remote channels used in Poland in 2020

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Release date

February 2021

Region

Poland

Survey time period

September to October 2020

Number of respondents

530*

Supplementary notes

*Additionally, a special survey was conducted on a subgroup of 283 people who use the video channel to contact companies and institutions. The study was conducted using CAWI and CATI interviews.

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