Expected changes in U.S. health care revenue cycle management in 2021 due to COVID

Published by
Matej Mikulic,
Dec 2, 2022
According to a survey conducted among U.S. health care executives in autumn 2020, around 29 percent of them stated that they expect an increase in telehealth in the United States during 2021 due to the COVID-19 pandemic, while the same percentage answered that they don't expect any changes in revenue cycle management because of the pandemic.

Expected changes in health care revenue cycle management during 2021 due to COVID-19 in the United States

CharacteristicShare of respondents
Increase telehealth 29%
Extend patient payment options while watching collections 14%
Increase remote work 14%
Increase AI use 11%
Increase technology & decrease human processes 11%
Eliminate waste/decrease workforce 7%
Improve reporting & analytics 7%
Cut capital expenditures 7%
Accelerate processes to gather clinical information 4%
Speed up revenue cycle 4%
Increase outsourcing 4%
Increase price transparency 4%
No change 29%
Showing entries 1 to 13 (13 entries in total)
Created with Highcharts 7.2.2Share of respondents29%29%14%14%14%14%11%11%11%11%7%7%7%7%7%7%4%4%4%4%4%4%4%4%29%29%Increase telehealthExtend patient payment options while watching collectionsIncrease remote workIncrease AI useIncrease technology & decrease human processesEliminate waste/decrease workforceImprove reporting & analyticsCut capital expendituresAccelerate processes to gather clinical informationSpeed up revenue cycleIncrease outsourcingIncrease price transparencyNo change
0%10%20%30%2.5%5%7.5%12.5%15%17.5%22.5%25%27.5%32.5%

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Release date

October 2020

Region

United States

Survey time period

2020

Number of respondents

38 respondents

Special properties

health care executives

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