As many as 86 percent of Poles used remote communication channels to handle their matters at a company, store or institution in 2020.
In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?
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In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?
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*Additionally, a special survey was conducted on a subgroup of 283 people who use the video channel to contact companies and institutions. The study was conducted using CAWI and CATI interviews.
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EY. (February 16, 2021). In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)? [Graph]. In Statista. Retrieved May 13, 2025, from https://www.statista.com/statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY. "In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?." Chart. February 16, 2021. Statista. Accessed May 13, 2025. https://www.statista.com/statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY. (2021). In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?. Statista. Statista Inc.. Accessed: May 13, 2025. https://www.statista.com/statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY. "In The past 12 Months, Have You Used The Ability to Do Your Business Remotely with a Company, Store or Other Organization? (E.G. Video Call, Phone Call, Hotline, Chat, Customer Service Portal, E-banking, Mobile Application of Service Companies Etc.)?." Statista, Statista Inc., 16 Feb 2021, https://www.statista.com/statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
EY, In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)? Statista, https://www.statista.com/statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/ (last visited May 13, 2025)
In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)? [Graph], EY, February 16, 2021. [Online]. Available: https://www.statista.com/statistics/1215238/poland-digital-communication-channels-usage-when-doing-business/
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