Digital communication channels usage when doing business in Poland 2020

Published by
Adriana Sas,
Apr 10, 2024
As many as 86 percent of Poles used remote communication channels to handle their matters at a company, store or institution in 2020.

In the past 12 months, have you used the ability to do your business remotely with a company, store or other organization? (e.g. video call, phone call, hotline, chat, customer service portal, e-banking, mobile application of service companies etc.)?

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Release date

February 2021

Region

Poland

Survey time period

September to October 2020

Number of respondents

530*

Supplementary notes

*Additionally, a special survey was conducted on a subgroup of 283 people who use the video channel to contact companies and institutions. The study was conducted using CAWI and CATI interviews.

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