According to a recent survey, 44 percent of respondents state that their organizations' employees demand a greater surplus of digital alternatives. This highlights the importance of ensuring that employees have a range of applications and technologies to choose from when working remotely. When companies leverage digital document processes, they offer more choices to both their customers and employees, which demonstrates that they listen to their needs and utilize strategies to meet these demands.
What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020?
Characteristic
Agree
Strongly agree
The way organizations handle business continuity will impact their ability to attract talent in the future.
45%
28%
Our employees and future new hires will want to continue working remotely more frequently than before.
36%
31%
Our employees are wanting a greater surplus of digital alternatives.
44%
22%
We will further develop out digital capabilities (e.g., eCommerce website, digital banking, digital communication, and events, etc.) to better serve our customers virtually.
38%
28%
Our customers are wanting improved digital alternatives and interactions.
44%
19%
We will upgrade our technology for workforce continuity (e.g., IT solutions and tools to better support virtual working).
41%
20%
0%5%10%15%20%25%30%35%40%45%50%
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*Respondents are responsible for digital document processing at their organizations.
Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).
Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).
Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).
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Forrester Research. (August 11, 2020). What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020? [Graph]. In Statista. Retrieved March 14, 2025, from https://www.statista.com/statistics/1207808/anticipation-adoption-digital-workflows-customer-employee/
Forrester Research. "What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020?." Chart. August 11, 2020. Statista. Accessed March 14, 2025. https://www.statista.com/statistics/1207808/anticipation-adoption-digital-workflows-customer-employee/
Forrester Research. (2020). What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020?. Statista. Statista Inc.. Accessed: March 14, 2025. https://www.statista.com/statistics/1207808/anticipation-adoption-digital-workflows-customer-employee/
Forrester Research. "What Is Your Stance on Business Continuity and The Implementation of Digital Workflows for Employees and Customers in 2020?." Statista, Statista Inc., 11 Aug 2020, https://www.statista.com/statistics/1207808/anticipation-adoption-digital-workflows-customer-employee/
Forrester Research, What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020? Statista, https://www.statista.com/statistics/1207808/anticipation-adoption-digital-workflows-customer-employee/ (last visited March 14, 2025)
What is your stance on business continuity and the implementation of digital workflows for employees and customers in 2020? [Graph], Forrester Research, August 11, 2020. [Online]. Available: https://www.statista.com/statistics/1207808/anticipation-adoption-digital-workflows-customer-employee/
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