In light of the COVID-19 pandemic, 55 percent of respondents from a recent survey state that accelerating document processing is the most important benefit from the range of solutions digital document processes provide their organizations with. Importantly, decision makers see digital document processes also as enablers of good employee collaboration and customer satisfaction.
In light of the COVID-19 pandemic, which are the most important benefits of digital document processes to your organization?
Characteristic
Share of respondents
Accelerating document processing
55%
Improving employee collaboration
54%
Increasing customer satisfaction
47%
Improving employee productivity and time savings
45%
Enabling document access, editing, and sharing while working remotely
*Respondents are responsible for digital document processing at their organizations.
Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).
Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).
Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).
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Forrester Research. (August 11, 2020). In light of the COVID-19 pandemic, which are the most important benefits of digital document processes to your organization? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1207716/benefits-digital-documemt-processes-organization/
Forrester Research. "In light of the COVID-19 pandemic, which are the most important benefits of digital document processes to your organization?." Chart. August 11, 2020. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1207716/benefits-digital-documemt-processes-organization/
Forrester Research. (2020). In light of the COVID-19 pandemic, which are the most important benefits of digital document processes to your organization?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1207716/benefits-digital-documemt-processes-organization/
Forrester Research. "In Light of The Covid-19 Pandemic, Which Are The Most Important Benefits of Digital Document Processes to Your Organization?." Statista, Statista Inc., 11 Aug 2020, https://www.statista.com/statistics/1207716/benefits-digital-documemt-processes-organization/
Forrester Research, In light of the COVID-19 pandemic, which are the most important benefits of digital document processes to your organization? Statista, https://www.statista.com/statistics/1207716/benefits-digital-documemt-processes-organization/ (last visited December 21, 2024)
In light of the COVID-19 pandemic, which are the most important benefits of digital document processes to your organization? [Graph], Forrester Research, August 11, 2020. [Online]. Available: https://www.statista.com/statistics/1207716/benefits-digital-documemt-processes-organization/
