According to respondents, both sales and marketing departments are already employing documentation tools most often, with 62 percent and 57 percent, respectively. Digital documentation tools can ensure business continuity as a rising number of employees are working from different locations as of 2020. Digital document solutions refer to file sharing and e-signatures, for example.
Employment of digital documentation tools in 2020, by department
*Respondents are responsible for digital document processing at their organizations.
Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).
Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).
Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Forrester Research. (August 11, 2020). Employment of digital documentation tools in 2020, by department [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research. "Employment of digital documentation tools in 2020, by department." Chart. August 11, 2020. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research. (2020). Employment of digital documentation tools in 2020, by department. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research. "Employment of Digital Documentation Tools in 2020, by Department." Statista, Statista Inc., 11 Aug 2020, https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research, Employment of digital documentation tools in 2020, by department Statista, https://www.statista.com/statistics/1207688/digital-documentation-tools-department/ (last visited November 17, 2024)
Employment of digital documentation tools in 2020, by department [Graph], Forrester Research, August 11, 2020. [Online]. Available: https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
