According to respondents, both sales and marketing departments are already employing documentation tools most often, with 62 percent and 57 percent, respectively. Digital documentation tools can ensure business continuity as a rising number of employees are working from different locations as of 2020. Digital document solutions refer to file sharing and e-signatures, for example.
Employment of digital documentation tools in 2020, by department
*Respondents are responsible for digital document processing at their organizations.
Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).
Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).
Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).
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Forrester Research. (August 11, 2020). Employment of digital documentation tools in 2020, by department [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research. "Employment of digital documentation tools in 2020, by department." Chart. August 11, 2020. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research. (2020). Employment of digital documentation tools in 2020, by department. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research. "Employment of Digital Documentation Tools in 2020, by Department." Statista, Statista Inc., 11 Aug 2020, https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
Forrester Research, Employment of digital documentation tools in 2020, by department Statista, https://www.statista.com/statistics/1207688/digital-documentation-tools-department/ (last visited December 18, 2024)
Employment of digital documentation tools in 2020, by department [Graph], Forrester Research, August 11, 2020. [Online]. Available: https://www.statista.com/statistics/1207688/digital-documentation-tools-department/
