Usage of digital documentation tools 2020, by department

*Respondents are responsible for digital document processing at their organizations.

Respondents represent a range of company sizes, from small (2 to 99 employees) to global (more than 20,000 employees).

Industries represented are financial services and/or insurance (20%), local or national government (11%), higher education (20%), life sciences (20%), state government (9%), other (20%).

Respondent departments are finance/accounting (15%), human resources/training (9%), IT (32%), marketing/advertising (12%), operations (15%), sales (5%), legal (6%), product development and technology (6%).