Leading online retailers in Russia 2020, by order receiving experience

Published by A. Melkadze, Mar 23, 2022
Retailer Perekrestok (vprok.ru) held the highest score for customer experience with order delivery among online retail shops in Russia in 2020. It was rather closely followed by chipdip.ru, which scored 5.8 points.

Leading online retail shops in Russia in 2020, by order receiving experience*

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Release date

January 2021

Region

Russia

Survey time period

2020

Supplementary notes

* The ranking included the leading 100 retail shops engaged in offline and online sales. Customer order receiving experience was graded by the following categories: delivery speed, delivery intervals, order tracking availability, and delivery methods. For more on the methodology, please visit the websiteof the ranking.

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