The pandemic has changed the situation for French people in 2020, where the consumer behavior has changed. We observe that 30 percent of the younger generations found that the online customer experience was more satisfactory than in store. Indeed, the pandemic has further encouraged the Y / Z generations to shop online.
Comparison of the online and in-store shopping experience of French shoppers in 2020, according to the generation
Characteristic
Less satisfactory than in-store experiences
As satisfactory as in-store experiences
More satisfactory than in-store experiences
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ParcelLab. (February 1, 2021). Comparison of the online and in-store shopping experience of French shoppers in 2020, according to the generation [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1203087/online-versus-offline-shopping-experience-comparison-by-generation-france/
ParcelLab. "Comparison of the online and in-store shopping experience of French shoppers in 2020, according to the generation." Chart. February 1, 2021. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1203087/online-versus-offline-shopping-experience-comparison-by-generation-france/
ParcelLab. (2021). Comparison of the online and in-store shopping experience of French shoppers in 2020, according to the generation. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1203087/online-versus-offline-shopping-experience-comparison-by-generation-france/
ParcelLab. "Comparison of The Online and In-store Shopping Experience of French Shoppers in 2020, According to The Generation." Statista, Statista Inc., 1 Feb 2021, https://www.statista.com/statistics/1203087/online-versus-offline-shopping-experience-comparison-by-generation-france/
ParcelLab, Comparison of the online and in-store shopping experience of French shoppers in 2020, according to the generation Statista, https://www.statista.com/statistics/1203087/online-versus-offline-shopping-experience-comparison-by-generation-france/ (last visited August 25, 2024)
Comparison of the online and in-store shopping experience of French shoppers in 2020, according to the generation [Graph], ParcelLab, February 1, 2021. [Online]. Available: https://www.statista.com/statistics/1203087/online-versus-offline-shopping-experience-comparison-by-generation-france/