In times of the COVID-19 crisis, many French consumers had to resume to online shopping, with no or less means to inspect or feel the product they bought. Thus, the source wanted to assess if and to which frequency people were likely to return their orders. Just above 50 percent of the respondents mentioned rarely returning their products, and just a minority of six percent were sending back the parcels often.
Frequency to which French online shoppers return products in 2020
Characteristic
Share of respondents
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ParcelLab. (February 1, 2021). Frequency to which French online shoppers return products in 2020 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1202947/french-people-returning-online-orders-by-frequency/
ParcelLab. "Frequency to which French online shoppers return products in 2020." Chart. February 1, 2021. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1202947/french-people-returning-online-orders-by-frequency/
ParcelLab. (2021). Frequency to which French online shoppers return products in 2020. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1202947/french-people-returning-online-orders-by-frequency/
ParcelLab. "Frequency to Which French Online Shoppers Return Products in 2020." Statista, Statista Inc., 1 Feb 2021, https://www.statista.com/statistics/1202947/french-people-returning-online-orders-by-frequency/
ParcelLab, Frequency to which French online shoppers return products in 2020 Statista, https://www.statista.com/statistics/1202947/french-people-returning-online-orders-by-frequency/ (last visited August 25, 2024)
Frequency to which French online shoppers return products in 2020 [Graph], ParcelLab, February 1, 2021. [Online]. Available: https://www.statista.com/statistics/1202947/french-people-returning-online-orders-by-frequency/