Poland's dealer satisfaction rating was 3.22 in 2024, a slight increase over the previous year. The lowest average rating in the survey's history — excluding the 2009 result, when the index was based on a limited number of brands — was recorded in 2020.
Satisfaction Index of Car Dealers in Poland from 2007 to 2024
The dealer satisfaction assessment included three areas of evaluation of cooperation with an importer. The first was related to the importer's products, and thus their quality, reliability, availability, and customer satisfaction. The second area concerned the importer's policy as a representative of a multinational corporation operating within international structures - including competitiveness of market strategy and business approach. The last assessment focused on the head office as a company that operates in Polish reality, employs specific people in specific positions, and has its own organizational culture.
Selected aspects of dealer satisfaction were rated on a five-point scale, where "1" represented the lowest rating and "5" the highest.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
EY, & Miesięcznik Dealer. (September 24, 2024). Satisfaction Index of Car Dealers in Poland from 2007 to 2024 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1202281/poland-auto-dealer-satisfaction-index/
EY, und Miesięcznik Dealer. "Satisfaction Index of Car Dealers in Poland from 2007 to 2024." Chart. September 24, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1202281/poland-auto-dealer-satisfaction-index/
EY, Miesięcznik Dealer. (2024). Satisfaction Index of Car Dealers in Poland from 2007 to 2024. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1202281/poland-auto-dealer-satisfaction-index/
EY, and Miesięcznik Dealer. "Satisfaction Index of Car Dealers in Poland from 2007 to 2024." Statista, Statista Inc., 24 Sep 2024, https://www.statista.com/statistics/1202281/poland-auto-dealer-satisfaction-index/
EY & Miesięcznik Dealer, Satisfaction Index of Car Dealers in Poland from 2007 to 2024 Statista, https://www.statista.com/statistics/1202281/poland-auto-dealer-satisfaction-index/ (last visited November 21, 2024)
Satisfaction Index of Car Dealers in Poland from 2007 to 2024 [Graph], EY, & Miesięcznik Dealer, September 24, 2024. [Online]. Available: https://www.statista.com/statistics/1202281/poland-auto-dealer-satisfaction-index/
