Reasons for not using OTAs for purchasing travel tickets or services Malaysia 2023

Published by
Amanda Siddharta,
Aug 8, 2023
According to a survey by Rakuten Insight on online travel agencies (OTA) usage in Malaysia conducted in June 2023, 25 percent of the respondents who did not use OTAs stated that they preferred to use the services of traditional travel agencies. Another 28 percent did not use OTAs because they found better price on the official website of the service provider.

Reasons for not using online travel agencies (OTAs) for purchasing travel tickets or services in Malaysia as of June 2023

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Release date

August 2023

Region

Malaysia

Survey time period

June 12 to 30, 2023

Number of respondents

3,316 respondents

Age group

16 years and older

Special properties

among Malaysian respondents

Method of interview

Online survey

Supplementary notes

The survey question was: "Why did you not use an online travel agency to book the tickets/services for your trip? (choose up to three answers)"

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