COVID impact on digital transformation by industry

Globally, technology and energy companies were most likely to accelerate digital transformation (DX) processes in response to the COVID-19 pandemic, with 78 percent and 77 percent reporting great advancement of DX due to the pandemic, respectively. Digital transformation requires investments in technologies as well as people and processes to increase business value. Since the onset of the COVID-19 pandemic, digitization processes have sped up due to an increase in demand to work remotely and access information from different locations. Therefore, digital transformation was quickly enhanced to meet changing business and market requirements for both employees and customers during the pandemic.

Has the COVID-19 pandemic sped up digital transformation in your organisation? (Showing respondent percentages answering "A great deal.")

Characteristic	Share of respondents
Technology	78%
Energy	77%
Healthcare	74%
Construction	71%
Retail and eCommerce	70%
Manufacturing and automotive	65%
Professional and technical services	61%
Finance	60%

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Release date

July 2020

More information

Region

Worldwide

Survey time period

June 6th to 24th, 2020

Number of respondents

100-509*

Special properties

enterprise decision makers

Method of interview

Online survey

Supplementary notes

*Respondents belong to companies with 500+ employees. Base ranges from 100 to 509 companies per industry.

Directors and above in: Corporate communications, customer experience, customer or technical support, data analytics or business intelligence, executive leadership or administration, IT or engineering, innovation, marketing, operations, product design/development, sales or business development, strategic planning.

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