Brazil: complaints about Carrefour's WhatsApp account 2020
As of August 2020, approximately two thirds (66 percent) of complaints about Carrefour's WhatsApp account found on social media in Brazil addressed scam attempts by criminals. Meanwhile, one fifth (20 percent) of the criticisms suggested that the company's customer service lacked efficiency and efficacy on the instant messaging mobile app. Overall, one percent of social media mentions to Carrefour was considered positive.
