As of August 2020, three out of five (60 percent of) complaints about Magazine Luiza's WhatsApp account found on social media suggested that the company's customer service lacked efficiency and efficacy on the instant messaging mobile app. Around 18 percent of the social media mentions complained about criminals pretending to be Magazine Luiza's personnel and scamming clients. Overall, 26 percent of social media mentions to Magazine Luiza were considered positive.
Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020
Characteristic
Share of mentions deemed positive
The customer service lacks efficiency & efficacy
60%
Complaints about the app's delivery forecast
22%
Scams by criminals pretending to be part of Magazine Luiza's staff
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Decode. (October 9, 2020). Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1200338/magazine-luiza-whatsapp-feedback/
Decode. "Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020." Chart. October 9, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1200338/magazine-luiza-whatsapp-feedback/
Decode. (2020). Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1200338/magazine-luiza-whatsapp-feedback/
Decode. "Leading Complaints about The Whatsapp Account of Magazine Luiza on Social Media in Brazil as of August 2020." Statista, Statista Inc., 9 Oct 2020, https://www.statista.com/statistics/1200338/magazine-luiza-whatsapp-feedback/
Decode, Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020 Statista, https://www.statista.com/statistics/1200338/magazine-luiza-whatsapp-feedback/ (last visited December 22, 2024)
Leading complaints about the WhatsApp account of Magazine Luiza on social media in Brazil as of August 2020 [Graph], Decode, October 9, 2020. [Online]. Available: https://www.statista.com/statistics/1200338/magazine-luiza-whatsapp-feedback/
