As of August 2020, half of the positive mentions of small and medium-sized businesses' WhatsApp accounts on their respective Facebook pages, Instagram, Twitter, and Reclame Aqui profiles regarded the speed of their customer service. Around 38 percent of the positive feedbacks praised the greater proximity with these enterprises through the instant messaging mobile app.
Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type
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Decode. (October 9, 2020). Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. "Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type." Chart. October 9, 2020. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. (2020). Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. "Distribution of Positive Mentions of Whatsapp Accounts of Small and Medium Enterprises on Social Media in Brazil as of August 2020, by Type." Statista, Statista Inc., 9 Oct 2020, https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode, Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type Statista, https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/ (last visited November 05, 2024)
Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph], Decode, October 9, 2020. [Online]. Available: https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
