As of August 2020, half of the positive mentions of small and medium-sized businesses' WhatsApp accounts on their respective Facebook pages, Instagram, Twitter, and Reclame Aqui profiles regarded the speed of their customer service. Around 38 percent of the positive feedbacks praised the greater proximity with these enterprises through the instant messaging mobile app.
Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Decode. (October 9, 2020). Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. "Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type." Chart. October 9, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. (2020). Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode. "Distribution of Positive Mentions of Whatsapp Accounts of Small and Medium Enterprises on Social Media in Brazil as of August 2020, by Type." Statista, Statista Inc., 9 Oct 2020, https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
Decode, Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type Statista, https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/ (last visited December 22, 2024)
Distribution of positive mentions of WhatsApp accounts of small and medium enterprises on social media in Brazil as of August 2020, by type [Graph], Decode, October 9, 2020. [Online]. Available: https://www.statista.com/statistics/1200170/whatsapp-positive-mentions-smes-brazil/
