Companies in the automotive industry had the highest Net Promoter Score (NPS) in Spain at the end of 2020. The NPS scores the customer experience and satisfaction with companies. Sectors involving accommodation and IT and electronics activities ranked second and third respectively. In contrast, companies of the energy and banking sectors had the lowest Net Promoter Score, both with negative shares of -13 percent and -29 percent.
Net Promoter Score (NPS) of sectors in Spain in 2020
This question was phrased by the source in Spanish as follows: "En una escala del 0 al 10 donde 0 es Muy poco probable y 10 es muy probable, ¿cómo de probable es que recomiende [empresa] a un familiar o amigo".
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Asociación DEC. (December 21, 2020). Net Promoter Score (NPS) of sectors in Spain in 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1199885/net-promoter-score-sectors-spain/
Asociación DEC. "Net Promoter Score (NPS) of sectors in Spain in 2020 ." Chart. December 21, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1199885/net-promoter-score-sectors-spain/
Asociación DEC. (2020). Net Promoter Score (NPS) of sectors in Spain in 2020 . Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1199885/net-promoter-score-sectors-spain/
Asociación DEC. "Net Promoter Score (Nps) of Sectors in Spain in 2020 ." Statista, Statista Inc., 21 Dec 2020, https://www.statista.com/statistics/1199885/net-promoter-score-sectors-spain/
Asociación DEC, Net Promoter Score (NPS) of sectors in Spain in 2020 Statista, https://www.statista.com/statistics/1199885/net-promoter-score-sectors-spain/ (last visited December 22, 2024)
Net Promoter Score (NPS) of sectors in Spain in 2020 [Graph], Asociación DEC, December 21, 2020. [Online]. Available: https://www.statista.com/statistics/1199885/net-promoter-score-sectors-spain/