NPS score of sectors in Spain 2020

Published by Statista Research Department, Aug 9, 2024
Companies in the automotive industry had the highest Net Promoter Score (NPS) in Spain at the end of 2020. The NPS scores the customer experience and satisfaction with companies. Sectors involving accommodation and IT and electronics activities ranked second and third respectively. In contrast, companies of the energy and banking sectors had the lowest Net Promoter Score, both with negative shares of -13 percent and -29 percent.

Net Promoter Score (NPS) of sectors in Spain in 2020

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Sources

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Release date

December 2020

Region

Spain

Survey time period

2020

Number of respondents

19,994 customers

Age group

18-65 years

Special properties

people who live in Spain

Supplementary notes

This question was phrased by the source in Spanish as follows: "En una escala del 0 al 10 donde 0 es Muy poco probable y 10 es muy probable, ¿cómo de probable es que recomiende [empresa] a un familiar o amigo".

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