The coronavirus (COVID-19) pandemic resulted in social distancing measures and stay-at-home orders across the globe. This was particularly hard for restaurants, which were often forced to close their doors to sit-down diners. As a result, many restaurants relied heavily on delivery, takeout, and other alternatives to sit-down dining. This included the pizza restaurant industry in the U.S. which, while known for offering delivery and takeout options, still suffered during this crisis. When surveyed, pizza operators, suppliers, and distributors were asked what share of sales were made through phone calls - 6.32 percent answered that none of their restaurants' sales were made via phone-in orders. Meanwhile, 46.53 percent stated that over 60 percent of their restaurant sales were made via phone-in orders.
Share of pizza restaurants sales coming from phone-in orders during the coronavirus pandemic in the United States as of May 2020
respondent base: 97 percent were pizzeria operators, 81 percent were independent operators, 11.4 percent were franchises and 4.5 percent work in chain management. Moreover, 81.4 percent of respondents were the CEOs, presidents and owners of their pizzerias, and 10.8 percent were managers
Supplementary notes
Question phrased by source as "What percentage of your sales come from phone-in orders?".
Percentages are subject to rounding and therefore may not add up to 100 percent.
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PMQ Pizza Magazine. (May 20, 2020). Share of pizza restaurants sales coming from phone-in orders during the coronavirus pandemic in the United States as of May 2020 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1199329/phone-in-pizza-restaurant-sales-during-coronavirus/
PMQ Pizza Magazine. "Share of pizza restaurants sales coming from phone-in orders during the coronavirus pandemic in the United States as of May 2020." Chart. May 20, 2020. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1199329/phone-in-pizza-restaurant-sales-during-coronavirus/
PMQ Pizza Magazine. (2020). Share of pizza restaurants sales coming from phone-in orders during the coronavirus pandemic in the United States as of May 2020. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1199329/phone-in-pizza-restaurant-sales-during-coronavirus/
PMQ Pizza Magazine. "Share of Pizza Restaurants Sales Coming from Phone-in Orders during The Coronavirus Pandemic in The United States as of May 2020." Statista, Statista Inc., 20 May 2020, https://www.statista.com/statistics/1199329/phone-in-pizza-restaurant-sales-during-coronavirus/
PMQ Pizza Magazine, Share of pizza restaurants sales coming from phone-in orders during the coronavirus pandemic in the United States as of May 2020 Statista, https://www.statista.com/statistics/1199329/phone-in-pizza-restaurant-sales-during-coronavirus/ (last visited November 22, 2024)
Share of pizza restaurants sales coming from phone-in orders during the coronavirus pandemic in the United States as of May 2020 [Graph], PMQ Pizza Magazine, May 20, 2020. [Online]. Available: https://www.statista.com/statistics/1199329/phone-in-pizza-restaurant-sales-during-coronavirus/
