Global AI usage for IT and telecommunications 2020

Published by
Bergur Thormundsson,
Mar 17, 2022
According to respondents from the IT and telecommunications industry, cybersecurity and customer care are the most valued use cases of artificial intelligence with 52 percent and 48 percent, respectively. Employing artificial intelligence to benefit operations regarding customer care is an important use case for companies from the telecommunications industry because it improves the customer experience and leads to cost efficiency.

AI use cases in IT and telecommunications industry worldwide as of 2020

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Release date

April 2020

Region

Worldwide

Survey time period

January to February 2020

Number of respondents

1,000*

Special properties

C-suite executives, directors, heads of AI, heads of data or analytics

Method of interview

Questionnaire and personal interview

Supplementary notes

*1,000+ represents the entire group of respondents. 14 percent of respondents come from the IT and telecommunications industry.

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