According to respondents from the IT and telecommunications industry, cybersecurity and customer care are the most valued use cases of artificial intelligence with 52 percent and 48 percent, respectively. Employing artificial intelligence to benefit operations regarding customer care is an important use case for companies from the telecommunications industry because it improves the customer experience and leads to cost efficiency.
AI use cases in IT and telecommunications industry worldwide as of 2020
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MIT Technology Review Insights, & Amazon. (April 27, 2020). AI use cases in IT and telecommunications industry worldwide as of 2020 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review Insights, und Amazon. "AI use cases in IT and telecommunications industry worldwide as of 2020." Chart. April 27, 2020. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review Insights, Amazon. (2020). AI use cases in IT and telecommunications industry worldwide as of 2020. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review Insights, and Amazon. "Ai Use Cases in It and Telecommunications Industry Worldwide as of 2020." Statista, Statista Inc., 27 Apr 2020, https://www.statista.com/statistics/1197957/ai-it-telecoms-use-case-worldwide/
MIT Technology Review Insights & Amazon, AI use cases in IT and telecommunications industry worldwide as of 2020 Statista, https://www.statista.com/statistics/1197957/ai-it-telecoms-use-case-worldwide/ (last visited December 21, 2024)
AI use cases in IT and telecommunications industry worldwide as of 2020 [Graph], MIT Technology Review Insights, & Amazon, April 27, 2020. [Online]. Available: https://www.statista.com/statistics/1197957/ai-it-telecoms-use-case-worldwide/
