As of 2021, most organizations in the United States declared to review regularly their customer experience (CX) process and its impact on evolving customer journey. On the other hand, only 3.4 percent of the respondents declared to rarely review their CX.
Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021
Frequency of CX reviewing
Share of respondents
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ...We regularly review CX process and their impact on evolving customer journeys."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT. "Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021." Chart. September 22, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT. (2021). Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT. "Share of Organizations That Regularly Review Customer Experience (Cx) Process and Its Impact on Customer Journey in The United States as of 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT, Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021 Statista, https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/ (last visited August 24, 2024)
Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/