As of 2021, most organizations in the United States declared to review regularly their customer experience (CX) process and its impact on evolving customer journey. On the other hand, only 3.4 percent of the respondents declared to rarely review their CX.
Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ...We regularly review CX process and their impact on evolving customer journeys."
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NTT. (September 22, 2021). Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT. "Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021." Chart. September 22, 2021. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT. (2021). Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT. "Share of Organizations That Regularly Review Customer Experience (Cx) Process and Its Impact on Customer Journey in The United States as of 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
NTT, Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021 Statista, https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/ (last visited December 18, 2024)
Share of organizations that regularly review customer experience (CX) process and its impact on customer journey in the United States as of 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197228/frequency-of-cx-processes-review-in-the-us/
