According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, one percent of organizations worldwide relied almost entirely on direct CX when interacting with their customers. On the other hand, more than four percent of the respondents did not use automated channels such as websites or virtual assistants.
Share of interactions with customers among organizations in the United States in 2021, by channel
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NTT. (September 22, 2021). Share of interactions with customers among organizations in the United States in 2021, by channel [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1197225/cx-support-split-between-employees-and-assisted-service-in-the-us/
NTT. "Share of interactions with customers among organizations in the United States in 2021, by channel." Chart. September 22, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1197225/cx-support-split-between-employees-and-assisted-service-in-the-us/
NTT. (2021). Share of interactions with customers among organizations in the United States in 2021, by channel. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1197225/cx-support-split-between-employees-and-assisted-service-in-the-us/
NTT. "Share of Interactions with Customers among Organizations in The United States in 2021, by Channel." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197225/cx-support-split-between-employees-and-assisted-service-in-the-us/
NTT, Share of interactions with customers among organizations in the United States in 2021, by channel Statista, https://www.statista.com/statistics/1197225/cx-support-split-between-employees-and-assisted-service-in-the-us/ (last visited December 23, 2024)
Share of interactions with customers among organizations in the United States in 2021, by channel [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197225/cx-support-split-between-employees-and-assisted-service-in-the-us/
