In a survey on customer experience (CX) among businesses conducted in the United States in 2019, participants were asked what the main cybersecurity issues affecting CX capabilities and service are. The main issue, indicated by 47.5 percent of respondents, is authentication and access control, followed by network intrusion prevention (40.7 percent).
What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service?
The source add the following information: "The findings of the 2020 Report are comprised of responses from 1,019 participants drawn from 79 countries and balance across the Americas, Asia Pacific, Australia and New Zealand, Middle East and Africa, and Europe. The sample spans 14 industry sectors." The source does not specify the number of respondents for each country.
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NTT. (March 31, 2020). What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service? [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1197208/cybersecurity-issues-affecting-cx-capability-and-service-in-the-us/
NTT. "What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service?." Chart. March 31, 2020. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1197208/cybersecurity-issues-affecting-cx-capability-and-service-in-the-us/
NTT. (2020). What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service?. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1197208/cybersecurity-issues-affecting-cx-capability-and-service-in-the-us/
NTT. "What Do You Consider to Be The Top Three Cybersecurity Considerations Affecting Customer Experience (Cx) Capabilities and Service?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1197208/cybersecurity-issues-affecting-cx-capability-and-service-in-the-us/
NTT, What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service? Statista, https://www.statista.com/statistics/1197208/cybersecurity-issues-affecting-cx-capability-and-service-in-the-us/ (last visited December 23, 2024)
What do you consider to be the top three cybersecurity considerations affecting customer experience (CX) capabilities and service? [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1197208/cybersecurity-issues-affecting-cx-capability-and-service-in-the-us/
