As of May 2021, customers in the United States were rather satisfied with their customer experience (CX) interactions with artificial intelligence (AI) and robotic process automation. In fact, 16.7 percent of the professionals surveyed declared that their customer rated their interaction with AI automation ten out of ten. On the other hand, 17.7 percent of the respondents found their customer fully satisfied with their interaction with robotics automation.
Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021
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Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021
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This question was phrased by the source as follows: "How do customers rate their experience of interactions with artificial intelligence (AI) and robotic process automation?"
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NTT. (September 22, 2021). Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021 [Graph]. In Statista. Retrieved May 11, 2025, from https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/
NTT. "Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021." Chart. September 22, 2021. Statista. Accessed May 11, 2025. https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/
NTT. (2021). Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021. Statista. Statista Inc.. Accessed: May 11, 2025. https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/
NTT. "Overall Customers´ Rate for Artificial Intelligence (Ai) and Robotics for Customer Experience (Cx) in The United States 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/
NTT, Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021 Statista, https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/ (last visited May 11, 2025)
Overall customers´ rate for artificial intelligence (AI) and robotics for customer experience (CX) in the United States 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197180/customers-rate-for-ai-for-cx-ai-in-cx-in-the-us/
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