As of May 2021, roughly one-third of the organizations in the United States used artificial intelligence (AI) or robotic solutions to manage between 26 and 35 percent of their customer experience (CX). On the other hand, only two percent of the respondents declared to rely entirely on artificial intelligence for CX.
Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021
To retrieve the data, select the 26.a question, choose United States as country filter and press Apply.
This question was phrased by the source as follows: "How much of your existing CX is currently managed via robotics and AI automation?"
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NTT. (September 22, 2021). Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021 [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/1197135/share-of-cx-activity-managed-by-ai-in-the-us/
NTT. "Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021." Chart. September 22, 2021. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/1197135/share-of-cx-activity-managed-by-ai-in-the-us/
NTT. (2021). Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/1197135/share-of-cx-activity-managed-by-ai-in-the-us/
NTT. "Share of Customer Experience (Cx) Activity Managed by Artificial Intelligence (Ai) in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1197135/share-of-cx-activity-managed-by-ai-in-the-us/
NTT, Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021 Statista, https://www.statista.com/statistics/1197135/share-of-cx-activity-managed-by-ai-in-the-us/ (last visited November 05, 2024)
Share of customer experience (CX) activity managed by artificial intelligence (AI) in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1197135/share-of-cx-activity-managed-by-ai-in-the-us/
