Issues affecting customer adoption of digital channels for CX in the U.S. 2021

Issues affecting customer adoption of digital channels for customer experience (CX) CX in the United States in 2021

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Source

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "What, if any, factors are negatively affecting customer adoption of digital channels?"
Multiple answers were possible.

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Statistics on " Marketing personalization in the United States "

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Overview

4

Marketer insights

6

Consumer insights

8

Data usage

8

Further related statistics

6
Access all statistics starting from $2,388 USD yearly *

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Access limited to Free Statistics. Premium Statistics are not included.
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For single users
$199 USD
per month, billed annually 1
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  • The statistic on this page is a Premium Statistic and is included in this account.

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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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