As of 2021, most organizations in the United States declared to use social media channels in customer experience (CX) for general social engagement and brand promotion. Moreover, roughly 53 percent of respondents used social media for customer service.
How social media channels are used by organizations for customer experience (CX) in the United States in 2021
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NTT. (September 22, 2021). How social media channels are used by organizations for customer experience (CX) in the United States in 2021 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1196921/organizations-usage-of-social-media-for-cx-in-the-us/
NTT. "How social media channels are used by organizations for customer experience (CX) in the United States in 2021." Chart. September 22, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1196921/organizations-usage-of-social-media-for-cx-in-the-us/
NTT. (2021). How social media channels are used by organizations for customer experience (CX) in the United States in 2021. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1196921/organizations-usage-of-social-media-for-cx-in-the-us/
NTT. "How Social Media Channels Are Used by Organizations for Customer Experience (Cx) in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196921/organizations-usage-of-social-media-for-cx-in-the-us/
NTT, How social media channels are used by organizations for customer experience (CX) in the United States in 2021 Statista, https://www.statista.com/statistics/1196921/organizations-usage-of-social-media-for-cx-in-the-us/ (last visited November 21, 2024)
How social media channels are used by organizations for customer experience (CX) in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196921/organizations-usage-of-social-media-for-cx-in-the-us/
