Most popular customer contact channels in the U.S. 2021, by age group

Published by
Raphael Bohne,
Dec 15, 2022
In a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked which contact channel type is most popular among their customers. The results revealed how younger users/customers preferred automated channels, where older users would rather choose assisted service or telephone/in-person contacts.

Most popular customer contact channels for organizations in the United States in 2021, by age group

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

36 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "Which of the following contact channels are the most popular with the following age groups?"

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