According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked to what extent their organization is able to personalize CX. The majority of the respondents declared that personalized CX within their company is partly available, while almost 20 percent claimed their CX was not personalized at all.
Degree of personalization of customer experience CX within organizations in the United States 2021
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Degree of personalization of customer experience CX within organizations in the United States 2021 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT. "Degree of personalization of customer experience CX within organizations in the United States 2021." Chart. September 22, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT. (2021). Degree of personalization of customer experience CX within organizations in the United States 2021. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT. "Degree of Personalization of Customer Experience Cx within Organizations in The United States 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT, Degree of personalization of customer experience CX within organizations in the United States 2021 Statista, https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/ (last visited November 22, 2024)
Degree of personalization of customer experience CX within organizations in the United States 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
