According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, participants were asked to what extent their organization is able to personalize CX. The majority of the respondents declared that personalized CX within their company is partly available, while almost 20 percent claimed their CX was not personalized at all.
Degree of personalization of customer experience CX within organizations in the United States 2021
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NTT. (September 22, 2021). Degree of personalization of customer experience CX within organizations in the United States 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT. "Degree of personalization of customer experience CX within organizations in the United States 2021." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT. (2021). Degree of personalization of customer experience CX within organizations in the United States 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT. "Degree of Personalization of Customer Experience Cx within Organizations in The United States 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
NTT, Degree of personalization of customer experience CX within organizations in the United States 2021 Statista, https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/ (last visited December 22, 2024)
Degree of personalization of customer experience CX within organizations in the United States 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196902/organizations-degree-of-personalization-of-cx-in-the-us/
