As of May 2021, most organizations in the United States used customer insight to inform product and service business improvement. On the other hand, only one percent of the respondents declared that customer insight is not used in their organization.
Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021
This question was phrased by the source as follows: "To what extent do you agree with each of the following statements for your organization? ... Customer insight is used to inform product and service business improvement."
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NTT. (September 22, 2021). Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT. "Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021." Chart. September 22, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT. (2021). Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT. "Share of Organizations Using Customer Insight to Inform Product Ad Service Business Improvement in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT, Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021 Statista, https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/ (last visited December 23, 2024)
Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
