As of May 2021, most organizations in the United States used customer insight to inform product and service business improvement. On the other hand, only one percent of the respondents declared that customer insight is not used in their organization.
Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021
This question was phrased by the source as follows: "To what extent do you agree with each of the following statements for your organization? ... Customer insight is used to inform product and service business improvement."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021 [Graph]. In Statista. Retrieved November 08, 2024, from https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT. "Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021." Chart. September 22, 2021. Statista. Accessed November 08, 2024. https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT. (2021). Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021. Statista. Statista Inc.. Accessed: November 08, 2024. https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT. "Share of Organizations Using Customer Insight to Inform Product Ad Service Business Improvement in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/
NTT, Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021 Statista, https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/ (last visited November 08, 2024)
Share of organizations using customer insight to inform product ad service business improvement in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196889/customer-insight-use-for-product-and-service-improvement-in-the-us/