According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, the main challenge affecting data analysis capability for CX is the lack of reliability and integrity of available data. Data security followed, being chosen by almost 46 percent of the respondents.
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
This question was phrased by the source as follows: "What are the top challenges affecting your data analysis capability?"
Multiple answers were possible.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 [Graph]. In Statista. Retrieved April 30, 2025, from https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. "Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021." Chart. September 22, 2021. Statista. Accessed April 30, 2025. https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. (2021). Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021. Statista. Statista Inc.. Accessed: April 30, 2025. https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. "Main Challenges Affecting Data Analysis Capability for Customer Experience (Cx) among Organizations in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT, Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 Statista, https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/ (last visited April 30, 2025)
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
