According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, the main challenge affecting data analysis capability for CX is the lack of reliability and integrity of available data. Data security followed, being chosen by almost 46 percent of the respondents.
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021
This question was phrased by the source as follows: "What are the top challenges affecting your data analysis capability?"
Multiple answers were possible.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. "Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021." Chart. September 22, 2021. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. (2021). Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT. "Main Challenges Affecting Data Analysis Capability for Customer Experience (Cx) among Organizations in The United States in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
NTT, Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 Statista, https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/ (last visited November 23, 2024)
Main challenges affecting data analysis capability for customer experience (CX) among organizations in the United States in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
