During a May 2020 survey carried out among C-suite executives of global companies, 67 percent of respondents stated that their organizations increased their presence on social media during the coronavirus (COVID-19) pandemic. Social media belonged to the digital marketing channels recommended by digital agencies to their clients during the first wave of the coronavirus.
Changes in consumer interaction strategies undertaken by organizations during the coronavirus pandemic according to C-suite executives worldwide as of May 2020
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among C-suite executives from global companies / multiple answers were possible
Supplementary notes
Original question: "Through the pandemic, how has your organization interacted with customers?" The source does not provide information on the type of survey used.
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Deloitte. (October 16, 2020). Changes in consumer interaction strategies undertaken by organizations during the coronavirus pandemic according to C-suite executives worldwide as of May 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1196791/consumer-interaction-strategies-worldwide/
Deloitte. "Changes in consumer interaction strategies undertaken by organizations during the coronavirus pandemic according to C-suite executives worldwide as of May 2020." Chart. October 16, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1196791/consumer-interaction-strategies-worldwide/
Deloitte. (2020). Changes in consumer interaction strategies undertaken by organizations during the coronavirus pandemic according to C-suite executives worldwide as of May 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1196791/consumer-interaction-strategies-worldwide/
Deloitte. "Changes in Consumer Interaction Strategies Undertaken by Organizations during The Coronavirus Pandemic According to C-suite Executives Worldwide as of May 2020." Statista, Statista Inc., 16 Oct 2020, https://www.statista.com/statistics/1196791/consumer-interaction-strategies-worldwide/
Deloitte, Changes in consumer interaction strategies undertaken by organizations during the coronavirus pandemic according to C-suite executives worldwide as of May 2020 Statista, https://www.statista.com/statistics/1196791/consumer-interaction-strategies-worldwide/ (last visited July 22, 2024)
Changes in consumer interaction strategies undertaken by organizations during the coronavirus pandemic according to C-suite executives worldwide as of May 2020 [Graph], Deloitte, October 16, 2020. [Online]. Available: https://www.statista.com/statistics/1196791/consumer-interaction-strategies-worldwide/
