As of 2021, most organizations in the United States declared to capture the voice of customers (VoC) to drive innovation opportunities. On the other hand, only one percent of the respondents declared that in their organization VoC is not captured at all.
Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021
This question was phrased by the source as follows: "To what extent do you agree of disagree with each of the following statements for your organization? ...The voice of the customer (VoC) is being captured to drive innovation opportunities."
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NTT. (September 22, 2021). Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1196769/organizations-using-voc-programs-to-improve-cx-in-the-us/
NTT. "Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021 ." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1196769/organizations-using-voc-programs-to-improve-cx-in-the-us/
NTT. (2021). Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021 . Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1196769/organizations-using-voc-programs-to-improve-cx-in-the-us/
NTT. "Organizations That Capture The Voice of Customer (Voc) to Drive Innovation Opportunities in The United States as of 2021 ." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196769/organizations-using-voc-programs-to-improve-cx-in-the-us/
NTT, Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021 Statista, https://www.statista.com/statistics/1196769/organizations-using-voc-programs-to-improve-cx-in-the-us/ (last visited December 22, 2024)
Organizations that capture the voice of customer (VoC) to drive innovation opportunities in the United States as of 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196769/organizations-using-voc-programs-to-improve-cx-in-the-us/
