Organizations' top indicators for strategic performance in the United States 2021

Published by
J. G. Navarro,
Jan 11, 2023
According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, more than 45 percent of respondents revealed that their organization would indicate customer experience (including satisfaction) as the most important indicator of strategic performance.

Top indicators used by organizations to measure strategic performance in the United States in 2021

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Release date

September 2021

Region

United States

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

This question was phrased by the source as follows: "What are your organization's top three indicators of strategic performance?"

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