According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, approximately 43 percent of respondents revealed that the value of CX customer experience is fully defined within their organizations. On the other hand, 45 percent of the respondents said that CX is only partially defined and tracked.
To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization?...The value of CX is well defined across the organization".
The source does not provide any information regarding percentage points exceeding 100 percent.
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NTT. (September 22, 2021). To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1196666/organizations-defining-the-value-of-cx-in-the-us/
NTT. "To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021." Chart. September 22, 2021. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1196666/organizations-defining-the-value-of-cx-in-the-us/
NTT. (2021). To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1196666/organizations-defining-the-value-of-cx-in-the-us/
NTT. "To What Extent The Value of Customer Experience (Cx) Is Defined within Organizations in The United States as of 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1196666/organizations-defining-the-value-of-cx-in-the-us/
NTT, To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021 Statista, https://www.statista.com/statistics/1196666/organizations-defining-the-value-of-cx-in-the-us/ (last visited December 30, 2024)
To what extent the value of customer experience (CX) is defined within organizations in the United States as of 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1196666/organizations-defining-the-value-of-cx-in-the-us/
