Impact of COVID-19 on the use of live chat tool India 2020

Published by
Tanushree Basuroy,
Mar 15, 2022
In a survey conducted in September 2020, regarding the impact of coronavirus (COVID-19) on the use of live chat tool in India, 32 percent of the respondents stated that they had already used it prior to the pandemic. About 35 percent of the respondents stated that they had used it during the pandemic.

Impact of coronavirus (COVID-19) on the use of live chat tool in India in September 2020

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Source

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Release date

September 2020

Region

India

Survey time period

September 2020

Number of respondents

2,007 respondents

Special properties

The respondents surveyed were adults.

Method of interview

Online survey

Supplementary notes

Original source question. "Which of the following is true about your personal use of these shopping services/tools?"

Live chat tool refers to live agent, Chatbot or virtual assistant.

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