As of September 2020, 17 percent of white consumers in the United States reported feeling uncomfortable being on video during their virtual health care visits. In comparison, 28 percent of Latinx consumers in the United States reported feeling uncomfortable being on video during their virtual health care visits. This statistic illustrates the percentage of U.S. consumers who reported an issue during their virtual care visits according to a survey conducted in September 2020.
Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity
Characteristic
White
Black
Latinx
I had technical issues
27%
28%
24%
I felt uncomfortable being on video
17%
14%
28%
My problem could not be addressed via virtual visits
15%
13%
23%
I was not clear on my follow-up care steps or where to go next
Original question: "Did you encounter any of the following issues during your virtual
care visit(s)?"
Survey included US adults representing a cross section of the population in terms of insurance type, age, race, gender, geographic region and political affiliation.
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PwC. (December 16, 2020). Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC. "Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity." Chart. December 16, 2020. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC. (2020). Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC. "Percentage of U.S. Consumers Who Reported Select Issues during Their Virtual Care Visits as of 2020, by Ethnicity." Statista, Statista Inc., 16 Dec 2020, https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC, Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity Statista, https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/ (last visited November 03, 2024)
Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity [Graph], PwC, December 16, 2020. [Online]. Available: https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
