As of September 2020, 17 percent of white consumers in the United States reported feeling uncomfortable being on video during their virtual health care visits. In comparison, 28 percent of Latinx consumers in the United States reported feeling uncomfortable being on video during their virtual health care visits. This statistic illustrates the percentage of U.S. consumers who reported an issue during their virtual care visits according to a survey conducted in September 2020.
Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity
Characteristic
White
Black
Latinx
I had technical issues
27%
28%
24%
I felt uncomfortable being on video
17%
14%
28%
My problem could not be addressed via virtual visits
15%
13%
23%
I was not clear on my follow-up care steps or where to go next
Original question: "Did you encounter any of the following issues during your virtual
care visit(s)?"
Survey included US adults representing a cross section of the population in terms of insurance type, age, race, gender, geographic region and political affiliation.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
PwC. (December 16, 2020). Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC. "Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity." Chart. December 16, 2020. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC. (2020). Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC. "Percentage of U.S. Consumers Who Reported Select Issues during Their Virtual Care Visits as of 2020, by Ethnicity." Statista, Statista Inc., 16 Dec 2020, https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
PwC, Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity Statista, https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/ (last visited December 30, 2024)
Percentage of U.S. consumers who reported select issues during their virtual care visits as of 2020, by ethnicity [Graph], PwC, December 16, 2020. [Online]. Available: https://www.statista.com/statistics/1195947/consumers-who-reported-a-virtual-care-visit-issue-by-ethnicity/
