E-commerce deliveries: available time and delivery options France 2020

Times and conditions of delivery have become an important topic during the COVID-19 pandemic as the closing of physical shops provoked a higher online purchasing activity in France, since the beginning of 2020. Thus, the source has analyzed delivery conditions offered by French e-commerce businesses. That year, 50 of the 100 businesses offered an express delivery, but only 5 percent offered it on the same day. Only 1 of 100 businesses was offering deliveries on the weekend. That same year, almost 50 percent of French consumers said that the choice of a delivery time slot was very useful to them.

Share of French e-commerce businesses offering different time options and features for delivery in 2020

Characteristic	Share of companies
-	-
-	-
-	-
-	-
-	-

Download

Source

Show detailed source information?

Already a member?

Source

Use Ask Statista Research Service

Release date

October 2020

More information

Region

France

Survey time period

June to August 2020

Number of respondents

100*

Special properties

Post-purchase operations from 100 e-merchants

Supplementary notes

* The source adds the following information: "Test orders were carried out at 100 of the 145 largest e-merchants in France (source: e-commerce Nation). 45 stores could not be included in the analysis due to their product line, commercial business model or an impossibility of delivery due to Covid-19.
Some, whose practices strayed too far from logistics services standard, have also been excluded in order not to distort the results of the study (sellers of bulky spare auto parts, for example).
The sellers of dematerialized products, in the absence of a delivery process were also excluded. In the case of Marketplaces, we only took into account the products sent directly by the Marketplace itself for more consistency and excluded those which did not take charge of any delivery.
In order to make orders as comparable as possible, we ordered low-value products, which were delivered by a carrier. However, we made sure to reach the minimum order value to get free shipping when it was possible.
We have also had all orders delivered to the address of our Paris office. As a result, the delivery was successful in almost every case from the first attempt."

Multiple answers were possible

Citation formats