Number of transport providers used by e-commerce companies in France 2020

Fast and sustainable delivery modes have become an important topic with the increasing adoption of e-commerce activities. With a push from the virulent COVID-19 crisis, the source has analyzed if and how many of the most popular e-commerce businesses in France had a choice of different transport providers. Thus, in France in 2020, 68 of 100 businesses were using only one transport provider, 25 percent proposed two different transport companies, six percent offered three different options and only one percent of companies offered more than three different transport provider options.

Number of offered shipping carrier options by e-commerce businesses in France in 2020

Characteristic	Share of companies
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Release date

October 2020

More information

Region

France

Survey time period

June to August 2020

Number of respondents

100*

Special properties

Post-purchase operations from 100 e-merchants

Supplementary notes

The question was phrased by the source as follows: "Combien de transporteurs sont proposés ?".

* The source adds the following information: "Test orders were carried out at 100 of the 145 largest e-merchants in France (source: e-commerce Nation). 45 stores could not be included in the analysis due to their product line, commercial business model or an impossibility of delivery due to Covid-19.
Some, whose practices strayed too far from logistics services standard, have also been excluded in order not to distort the results of the study (sellers of bulky spare auto parts, for example).
The sellers of dematerialized products, in the absence of a delivery process were also excluded. In the case of Marketplaces, we only took into account the products sent directly by the Marketplace itself for more consistency and excluded those which did not take charge of any delivery.
In order to make orders as comparable as possible, we ordered low-value products, which were delivered by a carrier. However, we made sure to reach the minimum order value to get free shipping when it was possible.
We have also had all orders delivered to the address of our Paris office. As a result, the delivery was successful in almost every case from the first attempt."

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