In the last two years (from May 2020), 40 percent of phone owners have used their operator's app to check or query their bill. On the other hand, 34 percent claim they have not used the operator's app at all in the last two years.
Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020
Characteristic
Used operator's app
Used Operator's website
Called mobile operator
Visited operator's store
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Original question asked: "Thinking about the ways in which you may have interacted with your operator in the last 2 years. Did you do any of the following, and if so, why?
Note: Totals may not add up due to rounding
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Deloitte. (November 11, 2020). Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. "Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020." Chart. November 11, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. (2020). Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. "Preferred Interaction Methods with Mobile Operator in The Last Two Year in The United Kingdom, by Reason of Interaction 2020." Statista, Statista Inc., 11 Nov 2020, https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte, Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 Statista, https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/ (last visited July 22, 2024)
Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 [Graph], Deloitte, November 11, 2020. [Online]. Available: https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
