In the last two years (from May 2020), 40 percent of phone owners have used their operator's app to check or query their bill. On the other hand, 34 percent claim they have not used the operator's app at all in the last two years.
Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020
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Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020
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Original question asked: "Thinking about the ways in which you may have interacted with your operator in the last 2 years. Did you do any of the following, and if so, why?
Note: Totals may not add up due to rounding
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Petroc Taylor
Research expert covering global developments in the use of data
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Deloitte. (November 11, 2020). Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 [Graph]. In Statista. Retrieved April 30, 2025, from https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. "Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020." Chart. November 11, 2020. Statista. Accessed April 30, 2025. https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. (2020). Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020. Statista. Statista Inc.. Accessed: April 30, 2025. https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. "Preferred Interaction Methods with Mobile Operator in The Last Two Year in The United Kingdom, by Reason of Interaction 2020." Statista, Statista Inc., 11 Nov 2020, https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte, Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 Statista, https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/ (last visited April 30, 2025)
Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 [Graph], Deloitte, November 11, 2020. [Online]. Available: https://www.statista.com/statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
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