Bank consumer satisfaction worldwide 2024, by metric

Published by Statista Research Department, Apr 18, 2024

According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were most satisfied with the trustworthiness and digital services of their bank. Terms and conditions, which was the second most valued aspect of the banking service, scored the lowest satisfaction rate of 3.8 index points.

More in-depth information can be found in the 2024 global bank customer satisfaction survey

Bank customer satisfaction in 2024, by metric

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Release date

April 2024

Region

Worldwide

Survey time period

November and December 2023

Number of respondents

75,943 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

This question was phrased by Statista as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree.

Markets included in the survey: Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, Thailand United Arab Emirates, United Kingdom, USA, Hong Kong, Malaysia, Qatar, Vietnam, Philippines.

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Diversity

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Miscellaneous

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