Bank consumer satisfaction worldwide 2024, by metric

Bank customer satisfaction in 2024, by metric

CharacteristicSatisfaction score
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Statistic: Bank customer satisfaction in 2024, by metric
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Source

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Release date

April 2024

Region

Worldwide

Survey time period

November and December 2023

Number of respondents

75,943 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

This question was phrased by Statista as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree.

Markets included in the survey: Australia, Austria, Belgium, Brazil, Canada, China, France, Germany, India, Indonesia, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, Thailand United Arab Emirates, United Kingdom, USA, Hong Kong, Malaysia, Qatar, Vietnam, Philippines.

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Overview

6

Profitability

8

Financial stability

6

Customers and branches

3

Diversity

5

Miscellaneous

4

Further related statistics

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