According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were satisfied with the financial advice offered by their banks. The global customer satisfaction rating stood at 3.96, with Indonesia scoring highest at 4.25 index points. Nevertheless, customers were much more satisfied with the trustworthiness and digital services of banks.
The scores are an aggregate of several answers to various statements. The statements were phrased by Statista as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:
Bank advisors are knowledgeable in their field of expertise
Advice is easy to understand
Upon making a recommendation, advisors point out costs,commissionand risksassociated with it
Advisors’ recommendations suit my life and financial situation
Documents are helpful (e.g. price lists, product information)
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Statista. (April 18, 2024). Bank customer satisfaction with financial advice worldwide in 2024, by country [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1192206/bank-consumer-financial-advice-satisfaction-score-worldwide-by-country/
Statista. "Bank customer satisfaction with financial advice worldwide in 2024, by country." Chart. April 18, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1192206/bank-consumer-financial-advice-satisfaction-score-worldwide-by-country/
Statista. (2024). Bank customer satisfaction with financial advice worldwide in 2024, by country. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1192206/bank-consumer-financial-advice-satisfaction-score-worldwide-by-country/
Statista. "Bank Customer Satisfaction with Financial Advice Worldwide in 2024, by Country." Statista, Statista Inc., 18 Apr 2024, https://www.statista.com/statistics/1192206/bank-consumer-financial-advice-satisfaction-score-worldwide-by-country/
Statista, Bank customer satisfaction with financial advice worldwide in 2024, by country Statista, https://www.statista.com/statistics/1192206/bank-consumer-financial-advice-satisfaction-score-worldwide-by-country/ (last visited November 22, 2024)
Bank customer satisfaction with financial advice worldwide in 2024, by country [Graph], Statista, April 18, 2024. [Online]. Available: https://www.statista.com/statistics/1192206/bank-consumer-financial-advice-satisfaction-score-worldwide-by-country/
