In 2019, a survey of U.S. adults found that younger generations are more willing to receive healthcare virtually compared to older generations. Although, 81 percent of all adults surveyed would prefer in-person experiences with medical professionals, 41 percent of those in Gen Z would prefer a digital or virtual appointment.
Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation
Characteristic
I prefer physical, in-person experiences with doctors and other medical professionals
I prefer virtual or digital experiences with doctors and other medical professionals
Question was worded in the source as: "Choose the statement that best describes how you feel
* Survey data reflects consumer attitudes prior to the global spread of COVID-19.
The generations shown are defined by being born in the following years; Silent generation (1928-1945); Baby boomers (1946-1964); Gen X (1965-1980); Millennials (1981-1996); Gen Z (1997-2001)
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Accenture. (August 31, 2020). Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture. "Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation." Chart. August 31, 2020. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture. (2020). Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture. "Distribution of Preferences between Physical and Virtual Healthcare among U.S. Adults as of 2019, by Generation." Statista, Statista Inc., 31 Aug 2020, https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture, Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation Statista, https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/ (last visited December 30, 2024)
Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation [Graph], Accenture, August 31, 2020. [Online]. Available: https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
