In 2019, a survey of U.S. adults found that younger generations are more willing to receive healthcare virtually compared to older generations. Although, 81 percent of all adults surveyed would prefer in-person experiences with medical professionals, 41 percent of those in Gen Z would prefer a digital or virtual appointment.
Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation
Characteristic
I prefer physical, in-person experiences with doctors and other medical professionals
I prefer virtual or digital experiences with doctors and other medical professionals
Question was worded in the source as: "Choose the statement that best describes how you feel
* Survey data reflects consumer attitudes prior to the global spread of COVID-19.
The generations shown are defined by being born in the following years; Silent generation (1928-1945); Baby boomers (1946-1964); Gen X (1965-1980); Millennials (1981-1996); Gen Z (1997-2001)
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Accenture. (August 31, 2020). Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture. "Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation." Chart. August 31, 2020. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture. (2020). Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture. "Distribution of Preferences between Physical and Virtual Healthcare among U.S. Adults as of 2019, by Generation." Statista, Statista Inc., 31 Aug 2020, https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
Accenture, Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation Statista, https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/ (last visited November 04, 2024)
Distribution of preferences between physical and virtual healthcare among U.S. adults as of 2019, by generation [Graph], Accenture, August 31, 2020. [Online]. Available: https://www.statista.com/statistics/1192192/preference-between-physical-or-virtual-care-in-the-us/
