Bank consumer satisfaction with terms and conditions worldwide 2024, by country

Published by Statista Research Department, Apr 18, 2024

According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, terms and conditions were the second most important aspect of banking service. Nevertheless, customers were least satisfied with it, giving it a satisfaction rating of 3.8 out of five.

More in-depth information can be found in the 2024 global bank customer satisfaction survey

Bank customer satisfaction with terms and conditions worldwide in 2024, by country

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Release date

April 2024

Region

Worldwide

Survey time period

November and December 2023

Number of respondents

75,942 respondents

Age group

18 years and older

Special properties

5 – very satisfied to 1 – very dissatisfied

Supplementary notes

This question was phrased by Statista as follows: "Please rate from 5 – strongly agree to 1 – strongly disagree

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Statistics on " Largest banks in the United States "

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Other statistics that may interest you Largest banks in the United States

Overview

6

Profitability

8

Financial stability

6

Customers and branches

3

Diversity

5

Miscellaneous

4

Further related statistics

10

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$0 USD
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For teams of up to 5 people
$959 USD
per month, billed annually 1
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