Utility of features regarding online payment options in France 2020

Published by Statista Research Department, Dec 1, 2023
As the multiplication of delivery method options and time slot displays were considered important for French consumers in 2020, their expectations regarding information on online payment options, methods and implications to be provided when ordering online have also increased. For almost 65 percent and 52 percent of the sample, e-commerce sites displaying a secure payment guarantee and a list of all possible payment methods were the most useful.

Most useful features regarding online payment options in France in 2020

CharacteristicVery usefulQuite usefulNot very usefulNot useful at allDon't know
Guarantee of secure payment 64% 26% 4% 2% 4%
Possible payment mehods 52% 36% 5% 3% 4%
Free of charge installments payment 39% 36% 14% 7% 4%
The possibility of deferred payment after receiving a product 31% 41% 16% 8% 4%
Oneclick payment 17% 33% 29% 16% 5%
Showing entries 1 to 5 (5 entries in total)
Created with Highcharts 7.2.2Share of respondents64%64%52%52%39%39%31%31%17%17%26%26%36%36%36%36%41%41%33%33%4%4%5%5%14%14%16%16%29%29%2%2%3%3%7%7%8%8%16%16%4%4%4%4%4%4%4%4%5%5%Very usefulQuite usefulNot very usefulNot useful at allDon't knowGuarantee of secure paymentPossible payment mehodsFree of charge installments paymentThe possibility of deferred payment after receiving a productOneclick payment
0%10%20%30%40%50%60%70%80%90%100%110%

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Sources

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Release date

September 2020

Region

France

Survey time period

July 8-9, 2020

Number of respondents

1,004 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: " Diriez-vous que proposer chacune des fonctionnalités suivantes sur un site de commerce en ligne est utile ou pas ?"

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