With increasing delivery method options and time slot displays marked as important for French consumers in 2020, their expectancies regarding the information on the cost of return or delivery functions to be displayed while ordering online have risen as well. Depending on the delivery method, the shipping costs can vary: for almost 70 percent of the sample, e-commerce displaying an option of free delivery without conditions and free returns or exchanges of orders were the most useful.
Most useful features regarding online delivery cost options in France in 2020
Characteristic
Very useful
Quite useful
Not very useful
Not useful at all
Don't know
Return and free exchange of the purchased product
67%
24%
3%
2%
4%
Free delivery without conditions
69%
21%
4%
2%
4%
The choice of different delivery methods and prices
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OpinionWay. (September 11, 2020). Most useful features regarding online delivery cost options in France in 2020 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1192001/usefulness-delivery-cost-option-features-france/
OpinionWay. "Most useful features regarding online delivery cost options in France in 2020." Chart. September 11, 2020. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1192001/usefulness-delivery-cost-option-features-france/
OpinionWay. (2020). Most useful features regarding online delivery cost options in France in 2020. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1192001/usefulness-delivery-cost-option-features-france/
OpinionWay. "Most Useful Features regarding Online Delivery Cost Options in France in 2020." Statista, Statista Inc., 11 Sep 2020, https://www.statista.com/statistics/1192001/usefulness-delivery-cost-option-features-france/
OpinionWay, Most useful features regarding online delivery cost options in France in 2020 Statista, https://www.statista.com/statistics/1192001/usefulness-delivery-cost-option-features-france/ (last visited November 21, 2024)
Most useful features regarding online delivery cost options in France in 2020 [Graph], OpinionWay, September 11, 2020. [Online]. Available: https://www.statista.com/statistics/1192001/usefulness-delivery-cost-option-features-france/
