With the outbreak of the virulent COVID-19 crisis in 2020, physical commerce has somewhat shifted into a digital mode. With rising online availability and a high range of diverse products, e-commerce websites, online marketplaces, pure players and small businesses have assessed their consumers needs and acted accordingly, especially regarding delivery options. When French consumers were asked, which delivery functionalities were the most important to display, 61 percent mentioned that the possibility home delivery was the most useful delivery option feature.
Share of French consumers rating delivery option features of e-commerce websites as useful in 2020
Characteristic
Very useful
Quite useful
Not very useful
Not useful at all
Don't know
The possibility of returning / exchanging the purchased product at the store
58%
33%
3%
2%
4%
Home delivery
61%
29%
4%
2%
4%
Delivery to a relay point
48%
39%
8%
1%
4%
E-reservation
31%
42%
16%
6%
5%
Click & collect
31%
42%
16%
6%
5%
The possibility of mixing several delivery methods in a single shopping basket in case of unavailability
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OpinionWay. (September 11, 2020). Share of French consumers rating delivery option features of e-commerce websites as useful in 2020 [Graph]. In Statista. Retrieved November 20, 2024, from https://www.statista.com/statistics/1191983/usefulness-of-e-commerce-delivery-option-features-france/
OpinionWay. "Share of French consumers rating delivery option features of e-commerce websites as useful in 2020." Chart. September 11, 2020. Statista. Accessed November 20, 2024. https://www.statista.com/statistics/1191983/usefulness-of-e-commerce-delivery-option-features-france/
OpinionWay. (2020). Share of French consumers rating delivery option features of e-commerce websites as useful in 2020. Statista. Statista Inc.. Accessed: November 20, 2024. https://www.statista.com/statistics/1191983/usefulness-of-e-commerce-delivery-option-features-france/
OpinionWay. "Share of French Consumers Rating Delivery Option Features of E-commerce Websites as Useful in 2020." Statista, Statista Inc., 11 Sep 2020, https://www.statista.com/statistics/1191983/usefulness-of-e-commerce-delivery-option-features-france/
OpinionWay, Share of French consumers rating delivery option features of e-commerce websites as useful in 2020 Statista, https://www.statista.com/statistics/1191983/usefulness-of-e-commerce-delivery-option-features-france/ (last visited November 20, 2024)
Share of French consumers rating delivery option features of e-commerce websites as useful in 2020 [Graph], OpinionWay, September 11, 2020. [Online]. Available: https://www.statista.com/statistics/1191983/usefulness-of-e-commerce-delivery-option-features-france/
