In 2019, a survey of U.S. adults found that a bad digital health experience with a provider would have a bigger impact on their experience compared to a good digital experience. According to the results, 50 percent of respondents reported that a bad digital ordeal would ruin their whole interaction with a healthcare provider, while 39 percent said their encounter with a provider would be greatly enhanced by a good digital experience.
Share of U.S. adults who would have their experience with a health provider improved or impaired depending on the digital health options as of 2019
Question was worded by the source as: "To what extent to you agree with the following statements?"
* Survey data reflects consumer attitudes prior to the global spread of COVID-19.
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Accenture. (August 31, 2020). Share of U.S. adults who would have their experience with a health provider improved or impaired depending on the digital health options as of 2019 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1191799/digital-experiences-with-health-providers-for-us-adults/
Accenture. "Share of U.S. adults who would have their experience with a health provider improved or impaired depending on the digital health options as of 2019." Chart. August 31, 2020. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1191799/digital-experiences-with-health-providers-for-us-adults/
Accenture. (2020). Share of U.S. adults who would have their experience with a health provider improved or impaired depending on the digital health options as of 2019. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1191799/digital-experiences-with-health-providers-for-us-adults/
Accenture. "Share of U.S. Adults Who Would Have Their Experience with a Health Provider Improved or Impaired Depending on The Digital Health Options as of 2019." Statista, Statista Inc., 31 Aug 2020, https://www.statista.com/statistics/1191799/digital-experiences-with-health-providers-for-us-adults/
Accenture, Share of U.S. adults who would have their experience with a health provider improved or impaired depending on the digital health options as of 2019 Statista, https://www.statista.com/statistics/1191799/digital-experiences-with-health-providers-for-us-adults/ (last visited December 21, 2024)
Share of U.S. adults who would have their experience with a health provider improved or impaired depending on the digital health options as of 2019 [Graph], Accenture, August 31, 2020. [Online]. Available: https://www.statista.com/statistics/1191799/digital-experiences-with-health-providers-for-us-adults/
